Welcome to CQC online appeals, complaints and disputes interface. If you have any appeal, complaint or dispute about the certification of our center, please pay attention to the following notes:

  1. The Procedure is applicable to appeals, complaints and disputes against CQC by organizations applying for certification from CQC and having obtained CQC certification as well as other related parties.

  2. Please fill out the Registration Form carefully when having appeals, complaints and disputes, and the contents must be consistent with the facts, otherwise the consequences will be borne by yourself.

 3. CQC appeals, complaints and disputes staff will follow the working procedures to carefully investigate your situation, I hope you will give active cooperation and understanding.

 4. Please contact the relevant law enforcement department for questions related to law enforcement certification.

  5. The following conditions shall be met for the parties to appeal, complain and dispute against CQC:

  1）With clear appeal/complaint/dispute object

  2）With specific requests, facts and reasons of appeals/complaints/disputes

  3）With effective contact information of the proposer of appeals, complaints and disputes

  6．The following circumstances are not within the scope of acceptance

  1) The appeals, complaints and disputes that the court, arbitration institution or other administrative organ has accepted or dealt with

  2) The appeals, complaints and disputes that are beyond the scope of CQC’s business or not within the scope of CQC’s work

  3) The appeals, complaints and disputes that have been accepted by the court as litigation evidence

   4) The appeals, complaints and disputes that CQC has handled and the applicant puts forward it again without new circumstances or reasons

   5) The appeals, complaints and disputes that fail to comply with national laws and regulations

   6) The appeals, complaints, disputes with incomplete evidence

   7) The appeals, complaints and disputes that the proposer cannot prove that his/her rights and interests have been infringed

   8) The appeals, complaints and disputes with incomplete evidences provided to CQC or which cannot be investigated

   9) The appeals, complaints and disputes that are subject to the jurisdiction of discipline inspection departments and supervisory organs

  7．The appeal shall be settled within 60 days after acceptance; for the appeal cases with complex situations, the handling period may be extended appropriately with the approval of the director of CQC. If detection is needed in the process of appeal handling, the detection time shall not be included in the appeal handling time.

  8．If the proposer have effective contact information after the conclusion of the appeal, complaint and dispute case, the staff in our center will inform the proposer of the final investigation and processing results.

  9．These provisions are interpreted by CQC.